3rd clutch ripped apart - Ideas please? |
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MansuVan
Not Quite Newbie Joined: 05 Aug 09 Location: Devon Status: Offline Points: 18 |
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I did ring VW UK Customer Care yesterday, before coming on here.... I spoke to a very pleasant girl who was about as useful as a chocolate teapot. She said she would speak to Murrays & see what they said, however their Technical Dept wouldn't want to speculate on what's wrong with the van (well what are they for then?) and that, failing Murrays identifying the problem, we should take the van to another VW dealer (how do we get it there?, having already been towed from Taunton to Plymouth?). Ggggrrrr!!!! I haven't exhausted that avenue tho. I'm going to write a very nice letter to Head Office telling them of our problems & see where that goes.
As for the dowel pins, that ties in with something a friend discussed with my husband last week. This is all adding up, guys, & is starting to (hopefully) make sense & this is what I need, so I know what I'm talking about when I take on the Manager of Murrays (no point dealing with the Service Manageress, she hasn't a clue).
Thank you all so much, Amanda
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BeJay
Vanorak Joined: 03 Jun 09 Location: Leicester Status: Offline Points: 1325 |
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let us know how this eventually ends up (we're a nosy lot on here LOL) hopefully with a new clutch and flywheel carefully and correctly fitted FOC , and you being reimbursed for all costs incurred other than the original clutch and flywheel job, as it would appear that the problem stems from that first job not being done/diagnosed correctly, and it might be worth going for an amount towards your time and trouble and loss of earnings by your husband while the van was off the road for 'an excessive' amount of time if it looks like it's going your way, go get 'em girl, and good luck.
regards, Jack.
P.S. remember while you're dealing with some of these idiots (e.g. service manageress) the more you lose your temper the more likely you are to lose the argument, so stay calm and "Brreeaaaathe" Edited by BeJay - 06 Aug 09 at 12:25 |
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NIL ILLIGITIMUS CARBORUNDUM
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MansuVan
Not Quite Newbie Joined: 05 Aug 09 Location: Devon Status: Offline Points: 18 |
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You got it in a nutshell, Jack. That's what I want as an outcome & of course I'll post the outcome on here after all the help I've had.... I had been musing how much to claim for our time etc this morning so I agree with you there too! As for not losing my cool, point taken!!!! LOL
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MansuVan
Not Quite Newbie Joined: 05 Aug 09 Location: Devon Status: Offline Points: 18 |
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A quick update - have just had a call from a VERY nice chap at VW Customer Service Centre letting me know they're involving themselves in our van scenario & are communicating with Murrays for us. All sounded very helpful & positive so I'll say no more 'til we know how things pan out. Fingers crossed!
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orangina
Vanorak Joined: 16 Feb 06 Location: Godmanchester, Status: Offline Points: 2804 |
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I'm not saying that T'Brick-Yard is responsible for the intervention of VW (UK), but, those of us that have been on here for a while, know that VW (UK) are canny enough to drop in on us from time to time.
It makes perfect sense and it benefits us and them (especially as we are The Premier T5 Forum on T'Internet...)
Edited by orangina - 07 Aug 09 at 16:14 |
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MansuVan
Not Quite Newbie Joined: 05 Aug 09 Location: Devon Status: Offline Points: 18 |
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energysolutions
Vanorak Joined: 02 Dec 08 Location: Earth (For Now) Status: Offline Points: 3684 |
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Any progress with your woes?
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!!Never Eat Yellow Snow!!
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Ex-car bloke
Vanorak Joined: 17 Jan 06 Location: Scotland Status: Offline Points: 1612 |
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Amanda, reading this is making my blood boil so God knows what it's doing for you and Gary. However, it restores my faith in humankind (or is that T5mankind?) to hear the unfolding tale and the unselfish help from all the nice chaps of the brick-yard, like they've helped me in the past (although not as serious a woe as yours I must add). It sounds like you have a good basis for a positive outcome and I really hope this is what happens. I hope you get a full apology to for the ill-informed and ludicrous accusation that Gary suddenly became a crazy wheelspinning driver.
Good luck.
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ECB 2006 SWB 174 window van
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CLONKY
Yardie Joined: 23 Jan 06 Status: Offline Points: 828 |
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Hope you havn't had to sign a secrecy clause.
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energysolutions
Vanorak Joined: 02 Dec 08 Location: Earth (For Now) Status: Offline Points: 3684 |
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You mean the dealer accidently lifted a "Join MI6" form instead of a "Repair Clutch" form?
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!!Never Eat Yellow Snow!!
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energysolutions
Vanorak Joined: 02 Dec 08 Location: Earth (For Now) Status: Offline Points: 3684 |
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I`m starting to think this might be accurate.....
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!!Never Eat Yellow Snow!!
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CLONKY
Yardie Joined: 23 Jan 06 Status: Offline Points: 828 |
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Anyone heard anything of Amanda and Gary? - They've not been online since 9th Aug.
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mick g
Yardie Joined: 05 Sep 08 Status: Offline Points: 287 |
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energysolutions
Vanorak Joined: 02 Dec 08 Location: Earth (For Now) Status: Offline Points: 3684 |
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They had a visit from their "VW customer service rep" (hit man) and can now be found near the bottom of their local lake sporting broken T5 clutches as armbands |
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!!Never Eat Yellow Snow!!
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roadmark69
Yardie Joined: 07 Apr 06 Location: United Kingdom Status: Offline Points: 980 |
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I have read somewhere that when a flywheel fails it has been known to damage the transmission thus meaning when putting a new one (flywheel) fails again and again.I am no expert so this could be completely wrong.
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Hogrider
Groupie Joined: 14 Oct 07 Location: Devon Status: Offline Points: 40 |
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Spoke to Gary at work this morning and he has been real busy but will update everyone soon as he can.
Dave
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Ride Free
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Hobbyist
Newbie Joined: 20 Aug 09 Location: Belgium 9700 Status: Offline Points: 5 |
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Hello , i am new here and i am speaking dutch, so sorry for any mistyping text here.
I have read this problem here because i also have the same whith my T5 '05.
See pictures on the dutch forum http://www.weetjewel.nl/phpbb3/viewtopic.php?f=3&t=22489
For the moment i have a new clutch but it is not mounted on the car and mayby i will wait a bit more to see a solution here.
Last thing i want to experience is a lot of replacements of the clutch.
Thx for anyone who can help me with tips.
Regards Luc Edited by Hobbyist - 20 Aug 09 at 08:48 |
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T5 TDI
Vanorak Joined: 05 Nov 05 Status: Offline Points: 3687 |
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Welcome Hobbyist, do you know if your clutch is the original one? (I'd be happy if my Dutch was as good as your English by the way) |
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2004 2.5 174
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Hobbyist
Newbie Joined: 20 Aug 09 Location: Belgium 9700 Status: Offline Points: 5 |
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The clutch was replaced (completely) by the pre owner with a original one from the brand LUK.
I have only done about 3500 miles with that clutch and dont have anything special heard on the car or overloaded or pull something heavy (max 750kg once for mayby 30 miles). The clutch is still not mounted , i want to find / see a reason why this is happening. So i can let the clutch mounted by a specialist whith the nessecary epuipment. Regards Luc |
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T5 TDI
Vanorak Joined: 05 Nov 05 Status: Offline Points: 3687 |
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Have a look and see if any dowl pins are in place where the engine joins the gearbox. They should be fitted to the engine. If they are missing and they are the solid type you might see a small 'blind' hole where each should be. Or maybe you can post a picture of the engine?
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2004 2.5 174
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