A dual mass flywheel question |
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kawolsky
Vanorak Joined: 12 Mar 09 Location: Devon Status: Offline Points: 1284 |
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there is a fix. replace the bit thats clonking! |
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fanaticstuart
Newbie Joined: 09 Nov 09 Location: woking Status: Offline Points: 5 |
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Thing is clonk isnt that bad and if its doing no damage should i bother the service manager (who told me i obviously knew what i was talking about and it was the people who turn up with a print out from some forum diagnosing their problems that annoyed him tee hee not a good time to mention the brick yard then !)
Works for me.
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gregozedobe
Vanorak Joined: 22 Dec 06 Location: Canberra, Oz Status: Offline Points: -998266 |
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Maybe the reason he gets annoyed is because thanks to forums like this one the customer sometimes knows :
1 Exactly what the problem (and solution) is (which drastically reduces their "wriggle" room and deniability)
2 That it is NOT a figment of their imagination
3 They won't be fobbed off with the old chestnut "Oh, that's normal, they all do that"
4 That they expect the service desk jockey to actually get their van FIXED under warranty
5 More about this particular issue than the desk jockey does
6 That there has already been a full scale "campaign" to fix this issue in another country
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CLONKY
Yardie Joined: 23 Jan 06 Status: Offline Points: 828 |
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He's annoyed because warranty work is a money making machine for the dealership.
The preferred way for the dealership is to follow procedures and use plenty of parts bin technology on route to a long, slow path to rectifying a fault. All the time VW is footing the bill and it is giving the service dept plenty of work.
Providing the dealer with the solution puts them in a quandry- do they repair it, or do they still go through the money making procedure first. The danger with the latter is that the customer complains to VW that the fix required 3 visits and a load of wasted parts when he knew what the cause was all along.
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