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door won't open

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TinyJJ View Drop Down
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Joined: 14 Aug 18
Location: Tamworth
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    Posted: 14 Aug 18 at 15:14

Hi all,

I’m hoping someone on here can help me!

my door won’t open from either side, I can unlock it on the key but when I lift the handle the lock snaps down again.

I have managed to open the door about an inch by holding the key and lifting the handle but that’s it,

it feels like the catch isn’t fully rotating to let me open the door.

I can’t get the door card off without opening the door so I can’t see what’s happening inside.

if anyone knows a way to get the door open without damaging the door card I would be forever grateful

any suggestions welcomed

cheers john

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