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3rd clutch ripped apart - Ideas please?

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MansuVan View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MansuVan Quote  Post ReplyReply Direct Link To This Post Posted: 06 Aug 09 at 11:43
I did ring VW UK Customer Care yesterday, before coming on here.... I spoke to a very pleasant girl who was about as useful as a chocolate teapot. She said she would speak to Murrays & see what they said, however their Technical Dept wouldn't want to speculate on what's wrong with the van (well what are they for then?) and that, failing Murrays identifying the problem, we should take the van to another VW dealer (how do we get it there?, having already been towed from Taunton to Plymouth?). Ggggrrrr!!!! I haven't exhausted that avenue tho. I'm going to write a very nice letter to Head Office telling them of our problems & see where that goes.
 
As for the dowel pins, that ties in with something a friend discussed with my husband last week. This is all adding up, guys, & is starting to (hopefully) make sense & this is what I need, so I know what I'm talking about when I take on the Manager of Murrays (no point dealing with the Service Manageress, she hasn't a clue).
 
Thank you all so much, Amanda Smile
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Post Options Post Options   Thanks (0) Thanks(0)   Quote BeJay Quote  Post ReplyReply Direct Link To This Post Posted: 06 Aug 09 at 12:18
let us know how this eventually ends up (we're a nosy lot on here LOL) hopefully with a new clutch and flywheel carefully and correctly fitted FOC , and you being reimbursed for all costs incurred other than the original clutch and flywheel job, as it would appear that the problem stems from that first job not being done/diagnosed correctly, and it might be worth going for an amount towards your time and trouble and loss of earnings by your husband while the van was off the road for 'an excessive' amount of time if it looks like it's going your way, go get 'em girl, and good luck.
                               regards, Jack.
 
P.S. remember while you're dealing with some of these idiots (e.g. service manageress) the more you lose your temper the more likely you are to lose the argument, so stay calm and "Brreeaaaathe"


Edited by BeJay - 06 Aug 09 at 12:25
NIL ILLIGITIMUS CARBORUNDUM
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MansuVan View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MansuVan Quote  Post ReplyReply Direct Link To This Post Posted: 06 Aug 09 at 13:39
Originally posted by BeJay BeJay wrote:

let us know how this eventually ends up (we're a nosy lot on here LOL) hopefully with a new clutch and flywheel carefully and correctly fitted FOC , and you being reimbursed for all costs incurred other than the original clutch and flywheel job, as it would appear that the problem stems from that first job not being done/diagnosed correctly, and it might be worth going for an amount towards your time and trouble and loss of earnings by your husband while the van was off the road for 'an excessive' amount of time if it looks like it's going your way, go get 'em girl, and good luck.
                               regards, Jack.
 
P.S. remember while you're dealing with some of these idiots (e.g. service manageress) the more you lose your temper the more likely you are to lose the argument, so stay calm and "Brreeaaaathe"
 
You got it in a nutshell, Jack. That's what I want as an outcome & of course I'll post the outcome on here after all the help I've had.... I had been musing how much to claim for our time etc this morning so I agree with you there too! As for not losing my cool, point taken!!!! LOL Smile
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MansuVan Quote  Post ReplyReply Direct Link To This Post Posted: 07 Aug 09 at 11:18
A quick update - have just had a call from a VERY nice chap at VW Customer Service Centre letting me know they're involving themselves in our van scenario & are communicating with Murrays for us. All sounded very helpful & positive so I'll say no more 'til we know how things pan out. Fingers crossed! Approve
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Post Options Post Options   Thanks (0) Thanks(0)   Quote orangina Quote  Post ReplyReply Direct Link To This Post Posted: 07 Aug 09 at 16:13

Big smile 

I'm not saying that T'Brick-Yard is responsible for the intervention of VW (UK), but, those of us that have been on here for a while, know that VW (UK) are canny enough to drop in on us from time to time.
 
It makes perfect sense and it benefits us and them (especially as we are The Premier T5 Forum on T'Internet...)
 
 


Edited by orangina - 07 Aug 09 at 16:14
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MansuVan Quote  Post ReplyReply Direct Link To This Post Posted: 08 Aug 09 at 13:50
Originally posted by orangina orangina wrote:

Big smile 

I'm not saying that T'Brick-Yard is responsible for the intervention of VW (UK), but, those of us that have been on here for a while, know that VW (UK) are canny enough to drop in on us from time to time.
 
It makes perfect sense and it benefits us and them (especially as we are The Premier T5 Forum on T'Internet...)
 
 
 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote energysolutions Quote  Post ReplyReply Direct Link To This Post Posted: 12 Aug 09 at 18:19
Any progress with your woes?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Ex-car bloke Quote  Post ReplyReply Direct Link To This Post Posted: 12 Aug 09 at 22:29

Amanda, reading this is making my blood boil so God knows what it's doing for you and Gary.  However, it restores my faith in humankind (or is that T5mankind?) to hear the unfolding tale and the unselfish help from all the nice chaps of the brick-yard, like they've helped me in the past (although not as serious a woe as yours I must add).

It sounds like you have a good basis for a positive outcome and I really hope this is what happens.  I hope you get a full apology to for the ill-informed and ludicrous accusation that Gary suddenly became a crazy wheelspinning driver.
 
Good luck.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote CLONKY Quote  Post ReplyReply Direct Link To This Post Posted: 13 Aug 09 at 07:59
Hope you havn't had to sign a secrecy clause.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote energysolutions Quote  Post ReplyReply Direct Link To This Post Posted: 13 Aug 09 at 08:11
Originally posted by CLONKY CLONKY wrote:

Hope you havn't had to sign a secrecy clause.
 
You mean the dealer accidently lifted a "Join MI6" form instead of a "Repair Clutch" form?LOL
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Post Options Post Options   Thanks (0) Thanks(0)   Quote energysolutions Quote  Post ReplyReply Direct Link To This Post Posted: 14 Aug 09 at 23:08
Originally posted by CLONKY CLONKY wrote:

Hope you havn't had to sign a secrecy clause.
 
I`m starting to think this might be accurate.....
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Post Options Post Options   Thanks (0) Thanks(0)   Quote CLONKY Quote  Post ReplyReply Direct Link To This Post Posted: 17 Aug 09 at 19:37
Anyone heard anything of Amanda and Gary? - They've not been online since 9th Aug.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote mick g Quote  Post ReplyReply Direct Link To This Post Posted: 17 Aug 09 at 21:14
Originally posted by CLONKY CLONKY wrote:

Anyone heard anything of Amanda and Gary? - They've not been online since 9th Aug.
Do you guys think VW have sent the boys roundOuchOuchDead
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Post Options Post Options   Thanks (0) Thanks(0)   Quote energysolutions Quote  Post ReplyReply Direct Link To This Post Posted: 17 Aug 09 at 21:30
Originally posted by mick g mick g wrote:

Originally posted by CLONKY CLONKY wrote:

Anyone heard anything of Amanda and Gary? - They've not been online since 9th Aug.
Do you guys think VW have sent the boys roundOuchOuchDead
 
They had a visit from their "VW customer service rep" (hit man) and can now be found near the bottom of their local lake sporting broken T5 clutches as armbandsLOL
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Post Options Post Options   Thanks (0) Thanks(0)   Quote roadmark69 Quote  Post ReplyReply Direct Link To This Post Posted: 18 Aug 09 at 00:24
I have read somewhere that when a flywheel fails it has been known to damage the transmission thus meaning when putting a new one (flywheel) fails again and again.I am no expert so this could be completely wrong. 
Mark Coates - Purveyor of mats for T3, T4 and T5 - E-mail - 07917542685
http://www.megavanmats.com/
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Hogrider Quote  Post ReplyReply Direct Link To This Post Posted: 19 Aug 09 at 18:29
Spoke to Gary at work this morning and he has been real busy but will update everyone soon as he can.
 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Hobbyist Quote  Post ReplyReply Direct Link To This Post Posted: 20 Aug 09 at 00:33
Hello , i am new here and i am speaking dutch, so sorry for any mistyping text here.
 
I have read this problem here because i also have the same whith my T5 '05.
 
 
For the moment i have a new clutch but it is not mounted on the car  and mayby i will wait a bit more to see a solution here.
Last thing i want to experience is a lot of replacements of the clutch.
 
Thx for anyone who can help me with tips.
 
Regards Luc


Edited by Hobbyist - 20 Aug 09 at 08:48
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Post Options Post Options   Thanks (0) Thanks(0)   Quote T5 TDI Quote  Post ReplyReply Direct Link To This Post Posted: 20 Aug 09 at 16:37

Welcome Hobbyist, do you know if your clutch is the original one?

(I'd be happy if my Dutch was as good as your English by the way)  Smile 

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Hobbyist Quote  Post ReplyReply Direct Link To This Post Posted: 20 Aug 09 at 23:18
The clutch was replaced (completely) by the pre owner with a original one from the brand LUK.
I have only done about 3500 miles with that clutch and dont have anything special heard on the car or overloaded or pull something heavy (max 750kg once for mayby 30 miles).

The clutch is still not mounted , i want to find / see a reason why this is happening.
So i can let the clutch mounted by a specialist whith the nessecary epuipment.

Regards Luc
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Post Options Post Options   Thanks (0) Thanks(0)   Quote T5 TDI Quote  Post ReplyReply Direct Link To This Post Posted: 21 Aug 09 at 10:50
Have a look and see if any dowl pins are in place where the engine joins the gearbox.  They should be fitted to the engine.  If they are missing and they are the solid type you might see a small 'blind' hole where each should be.  Or maybe you can post a picture of the engine?  
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